- 07-Apr-2014 to 31-Mar-2014 (EST)
- Fairfield, OH, USA
- Full Time
The Warehouse Supervisor(WS) is responsible for coordinating the preparation of all out-going shipments, while ensuring order accuracy and maintaining good customer service. The WS is to assist in directing the storage and handling of products and inventories. The DCC is also to ensure that all incoming, outgoing and warehouse material have proper documentation. The Distribution Center Coordinator reports directly to the Distribution Center Manager.
Ensure all orders are shipped on-time and meet client shipment service and quality standards;
Monitor Workbench software to prevent service failures o Audit shipments to ensure accuracy
Monitor productivity and balance workload to expedite customer orders
Responsible for overseeing production, returns, purchase orders;
Receive RMAs in system;
Spot check production pick-up areas to ensure pallets and packaging are up-to standard, ensure production product is received and put away properly and efficiently;
Work with Logistics for transfers and purchase orders;
Investigate and answer customer complaints in accordance to the existing SOP, and communicate feedback to DC employees to ensure that corrective and preventive measures can be taken in the future;
Responsible for managing and coordinating activities of warehouse and yard staff, as well as responding to requests and resolving any conflicts;
Provide feedback to the DCM about warehouse and yard employee performance issues and feedback to employees through performance evaluations;
Responsible for checking loads to ensure safety compliance;
Assist the DCM in the recruiting and orientation process of new warehouse and yard employees. Will be responsible for new hire training;
Address immediate packaging issues;
Review employee start up inspection sheets;
Conduct inventory checks when necessary;
Investigate any inventory shortages and initiate any correction in the system;
Participate in the planning of the annual physical inventory;
Maintain an orderly warehouse and ensure stock is stored in its assigned locations;
Do a weekly inventory of all packaging and warehouse supplies and maintain sufficient stock to ensure continuous operations;
Contribute to monthly inspections and safety audits;
Other duties may be assigned.
KNOWLEDGE AND SKILL REQUIREMENTS:
Completion of a high-school diploma or practical equivalency and several years of working experience in a distribution/warehouse environment;
Minimum two years in a supervisory role;
Must be in possession of Forklift Driver Training Certificate;
Excellent communication, interpersonal and problem solving skills;
Proficient with computers and Microsoft Office;
Ability to motive others;
Management Development program, WHIMIS, First Aid and knowledge of IPEX
COMPLEXITY & JUDGEMENT:
Regularly encounters problems in Distribution which require judgement to identify alternative courses of action, but through prior exposure, experience and established procedures/policies can determine the most appropriate course of action. Ability to work through difficult problems with the DCM.
INTERACTIONS WITH OTHER DEPARTMENTS:
Interacts on a daily basis with DCM and Sales/Customer Service staff. Interacts periodically with carrier contacts. Interacts daily with Distribution Center Staff. During the implementation of the TMS, the interactions will be frequent with the Traffic Department and the Logistics support group.
When in the office, physical effort is minimal, as it may require occasional carrying and/or lifting of small objects and walking through the warehouse/yard, shipping and office areas. There is a considerable amount of sensory attention required and stress is moderate to high and is created by the need to manage multiple priorities and deadlines.
The incumbent understands, respects, and adheres to the workplace health and safety rules and regulations.
All Supervisors shall:
Ensure that safe working conditions exist in those areas under their direct control, and ensure workers perform their duties without undue risk.
Take immediate action to correct any unsafe work conditions, methods, practices, procedures, or equipment faults or defects, as may come to their attention.
Ensure that all prospective employee candidates meet requires physical, experience and educational standards.
Apply and participate in location of Refusal to Work policy and procedure where and when necessary.
Orient employees under their supervision to the safe operating practices and procedures to be followed, and ensure all new hires are assigned to work under appropriate supervision.
Provide proper instruction, with emphasis on health, to all employees who may be exposed to potential health hazards.
Ensure that training needs are identified for each employee and they receive on-going training for specific job tasks.
Maintain valid First Aid Certification at all times.
Communicate and ensure that personnel under their supervision understand task related risks and hazards.
Implement and enforce (including training of employees) company work permit systems.
Conduct general safety meetings with immediate staff in order to communicate safety information concerns, general work habits, policy and procedures, and promote safety consciousness on the job as per Group Communications standards.
Investigate all situations believed to be dangerous by a worker or JHSC member.
Refer to Hazardous Reporting Procedure SWP-03 for follow-up procedures when a hazard is reported to you.
Report to the Department Head immediately all.
Work related accidents causing injury beyond first aid treatment.
High potential incidents as they regard people, equipment, materials, and/or environment.
Major structural failures or property damages o Releases of hazardous chemicals/discharges.
Ensure that an accident investigation report is completed for all accidents/incidents within 24 hours of occurrence and circulated to Department Head as per Accident/ Incident Investigation standards.
Participate in accident investigations and give recommendations to prevent future accidents from occurring.
Implement recommendations that result from workplace inspections and/or accident investigations.
Ensure that workers are using the proper safe work practices and the required personal protective equipment (PPE).
Regularly consult with employees to assess safety-related knowledge and skills, and assess safety performance as part of the appraisal process. Specifically, shall check PPE of employees to ensure it is in serviceable condition.
Implement corrective action plans based on recommendations arising from compliance audits and other identified weaknesses. Report on status of recommendations and/or progresses at least monthly.
Contribute to monthly workplace inspections.
Perform annual performance appraisals, in first quarter of each year, of direct reports in which safety and health/loss control is an important consideration per Team Member Performance Appraisal form.
Ensure pre-use inspections are being completed for all forklifts and order-pickers being operated in their area of responsibility per Pre-Use Inspection Standards.
Conduct regular on-going informal inspections of the work place to identify and correct all substandard work practices/conditions per General Inspection Standards.
Be aware of all emergency shut-down procedures and the location of all master controls as dictated by the equipment being operated in their area of responsibility.
Perform a headcount of all direct reports at the beginning of each shift per Emergency Response Standards.
Ensure that all workers comply with housekeeping, contractor safety, and claims management programs including proper and timely WCB reporting.
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